Privacy Policy


Privacy Act (Clth) 1988

1. This Privacy Policy applies to all information obtained by or disclosed to MacKillop
Grange (Village).
2. The Village has adopted the National Privacy Principles as contained in the Privacy
Act (Clth) 1988 (Privacy Act) as amended from time to time.
3. This Privacy Policy details the nature of the information collected by the Village, why
it is collected and how it is used.
4. The mission of the Village is to conduct its aged care services in compliance with all
applicable laws and regulations and in accordance with the highest ethical standards.
This mission and the related activities and functions of the Village necessitate the
holding of personal information on the residents of the Village (Residents).
5. The Village regards its obligations under the Privacy Act as extremely important and
its actions are directed to complying with the Privacy Act.

6. The personal information (including sensitive information) of Residents collected by
the Village is information that is necessary for the Village to carry out its purpose
stated in clause 10 below. The personal information collected may include the
(a) name;
(b) address;
(c) phone number;
(d) health;
(e) history;
(f) family history;
(g) ethnic background; and
(h) current lifestyle;
of each Resident. However this list is not exhaustive.
7. The information referred to in paragraph 6 is obtained from:
[Insert Village Logo (if any)] 1081370_1:BYH:BYH
(a) the public domain; and
(b) the Resident or his or her representative or family.
8. We may collect personal information (but not sensitive information) from people
through our marketing, business development, operational, human resources,
research or other activities.
9. Where information is obtained from a third party, reasonable steps will be taken to
ensure the subject Resident is made aware of the information being obtained. We
will obtain your written consent before collecting sensitive information unless an
lawful exception applies. An example of an exception is an emergency where it is
unreasonable or impracticable in the circumstance to obtain your consent and
collecting that information would lessen a serious threat to life, health or safety.

10. The personal information collected is necessary to enable the Village to fulfil its
mission of providing each Resident with the care services each Resident has
respectively requested, and to ensure that the Village is acting in the best interests of
each Resident by making a thorough assessment of each Resident’s needs and
medical history prior to making any recommendations in relation to each respective

11. Modern aged care service practices mean that a Resident’s care will be provided by
a team of professionals working together. A Resident may require assistance from
professionals, for example, a medical practitioner, pharmacist, physiotherapist,
dentist, diversional therapist etcetera. At these times the Village staff may need to
consult with such professionals and share the personal information of a Resident in
order to determine the care plan and requirements of that Resident.
12. This personal information will not be released to third parties unless:
(a) the Resident has consented to the disclosure of the information; or
(b) the Village is required by statute or law to disclose, reproduce, use or
disseminate the personal information; or
(c) the personal information is in or enters the public domain, otherwise than as a
result of a breach by the Village of its duties hereunder or as a result of
disclosure by any person receiving the personal information from the Village;
(d) the Resident requires treatment at a hospital and the hospital requires access
to the personal information of the Resident and the Village has received the
prior written authorisation of the Resident (unless it is an emergency and the
Resident’s life is at risk, in which event no prior authorisation from the
Resident is required).
13. Where the Village outsources any of its services or hires contractors to perform
services within the Village, the Village requires such service people or contractors to
also comply with the Privacy Act and this Privacy Policy.
14. If we collect information about you and you would reasonably expect us to use or
disclose the information for the purpose of marketing, we will ensure that an easy-touse,
unsubscribe or opt-out procedure is available to you in all our marketing
15. We will never sell or trade your personal information and we do not disclose your
personal information to overseas recipients.

16. This Privacy Policy is premised on ensuring the information held by the Village is
accurate, complete and up-to-date.
17. If any of the information provided has changed or is considered incorrect, the
Resident concerned should contact the management of the Village (“Management”).
18. Your are encouraged to contact the management of the Village if you become aware
that any personal information of yours that we hold is misleading, incorrect or out of
date. This will assist us with maintaining an accurate record of your personal

19. All personal information is held by the Village under lock and key.
20. The purpose of such security is to protect all personal information from misuse, loss,
unauthorised access, modification or disclosure.
21. We also secure our computer and networks to protect our electronic data, for
example by using firewalls, anti-virus software, identification codes and passwords
and other security measures, in order to control access to computer systems. We
also regularly back-up our electronic data to minimise loss of data in the event of
system failures.

22. A request to access information should be made to Management.
23. If a request is declined, the person making the request will be told why. There are
circumstances where, by law, we may not give you access to the personal
information we hold about you. For example, we cannot give you access if it would
unreasonably affect someone else’s privacy or if giving you access poses a serious
threat to someone’s life, health or safety.

24. Personal information will be retained for an appropriate period as determined by the
Village or required by law and thereafter will be destroyed by a secure means.

25. The Village may make changes to this Privacy Policy at any time. Any such changes
will be publicised to the Residents.

26. If a Resident has a complaint about the handling by the Village of a Resident’s
personal information or a Resident is of the opinion that this Privacy Policy has not
been complied with, the Resident can lodge a complaint with Management. We will
acknowledge receipt of your complaint, and try to investigate and respond to you
within 30 days. If you are unhappy with the outcome, you can lodge a complaint with
the Office of the Australian Information Commissioner.
27. Management is happy to discuss any complaint or comment a Resident may have
about the handling of his or her personal information or to answer any question the
Resident may have about this Privacy Policy.
28. All complaints will be dealt with fairly and as expeditiously as possible.
Date of this Policy: 6 May 2014